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LIVE REMOTE ASSISTANCE
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| Do you need a quick solution to a technical problem? With our live
remote-assistance tool, a member of our support team can view your desktop and
share control of your mouse and keyboard to get you on your way to a solution. |
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HOW TO GET
SUPPORT:
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| A member of our support team will talk with you first to determine the nature
of the problem. |
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| You will find the answers to security questions and system configuration
requirements on our FAQ page. |
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HOW IT WORKS:
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Step 1: |
Once you are on the phone with a member of our support team, you will be
directed back to this page after your support representative provides you with
a unique connection code. You will then enter the code in the field below and
click the Click Here button to initiate the screen-sharing session. |
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| Step 2: |
You are prompted to download a small virus-free plug-in. |
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| Step 3: |
With your permission, your support representative can view your screen and
share control of your mouse and keyboard. |
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| Step 4: |
You are in full control of your computer at all times. You always have
overriding control of your mouse and keyboard, and you can end the
screen-sharing session at any time.
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