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SOFTWARE
SOLUTIONS Customer Support and Services
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Click here for Online Support CUSTOMER SERVICE GUARANTEE
 Central Business Solutions provides one of the most comprehensive Customer Service Programs available. We guarantee you an excellent response time and superior maintenance of your equipment for the term of the agreement. Central promises to provide you with the following services: Service Response Time Guarantee: Central guarantees an average response time of four hours. If we fail to respond in this time frame, a $100 credit will be issued to you. Guaranteed Fixed Cost: Under our Cost per Copy Program, you only pay for the copies you make, while we provide all necessary supplies and materials. Free Loaner or Replacement: Central provides an excellent team of professionally trained technicians to service your equipment. If it cannot be repaired, a replacement will be delivered to you at no additional cost. Complete Customer Care: Central will furnish you with all the necessary informational material on your chosen product, to ensure that you have the necessary knowledge to operate your equipment efficiently. We also guarantee that our billing statement to you is easily understood. In addition, we provide an excellent Customer Service Team that includes Factory Certified Hardware Technicians as well as Fully Certified Network Engineers." * If we fail to respond in this time frame, a $100 credit will be issued to you Investment Solutions Leasing: Monthly Operating Budget Potentially Tax Deductible Upgradeability - Cost per Copy Plan: Includes equipment, all parts, labor, and all supplies (except paper) Fixed equipment and service costs per term of agreement Flexibility with your copy volume. Rentals: Use equipment on an "as needed" basis Monthly rental payments with option to purchase or lease . Purchase: Your current equipment trade-in value may be applied to any purchase. 
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